Feng Shui Store Support Pages

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We are one of the oldest Feng Shui companies in the world and our long lasting presence on the internet has helped our website grow so much since 1999. Throughout our time on the web, we have always aimed to make your journey in Feng Shui as easy and enjoyable as possible. Here you will find a few pages that will hopefully give you all the support and information you need to know about our company and be assured you are dealing with a long standing company of very high repute. If there is anything that has not been covered, please fill in the form below to add your suggestions and we will be happy to answer your questions.

Feng Shui Store UK Delivery

What can I expect from the Feng Shui Store?

We pride ourselves in our fast delivery times and have shipped to over 118 different countries since we established in 1999. We only deal with high end, long standing delivery companies and offer an extremely reliable service.

  • We mainly send via First Class Royal Mail which is usually 1-2 days in the UK.
  • We only deal with the best delivery companies and can cater for special shipping requests
  • We have long standing relationships with our delivery companies and send post out 5 days a week
  • We offer step by step shipping updates for every order
  • Every order is carefully packed and checked before dispatch
  • We work with selected couriers to get your order to you as quickly as possible
  • The most we charge for UK delivery is £2.95 anywhere in the United Kingdom
  • All of our products are cleansed of negative energy and empowered with Sheng Chi before dispatch

December 2022 Shipping update

With strikes taking place in many different industries in the UK at the moment, we would recommend placing your order early for Chinese New Year as we will experience delays in shipping with Royal Mail postal service striking throughout December.

Deliveries are still going through as normal although there will be a delay so please be sure to prepare early as there is nothing we can do on our end to speed this process up, unfortunately.

Royal Mail workers are due to strike on six days in the lead-up to Christmas, including Christmas Eve, which is said to be one of the busiest days of the year for them.

The dates are set to be the 9th, 11th, 14th, 15th, 23rd and 24th of December.

How long does delivery take?

Most orders are sent within 1-3 working days. If there are any delays we always notify you and please bear in mind that Christmas and Chinese New Year is our busiest time of year and orders can take longer.

Is it safe to shop on your site?

We use Sagepay and Paypal  for payment as these are the most secure payment methods available and the whole checkout process is 100% secure and in eighteen years we have never once had a problem. All transaction information passed between merchant sites and Sagepay or Paypal systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax or post.

How can I order from the Feng Shui Store?

In several ways:

Online with your credit card via our secure server

  • By post with a cheque or money order
  • By phone or fax (yes, i know we still have a fax machine) using your credit card

If you wish to place an order on line, enter the quantity of the product you require and click on the Buy Now button. This will add the item(s) to your shopping cart, which will be displayed for you. At any time you may view your order by clicking on the View Your Shopping Cart button at the top of every page.

When you have finished shopping, take a final look at your shopping cart and from this page you may proceed to the check out. You will need to confirm your delivery details and the shipping information. Finally, you will be asked to confirm your payment details. You may pay by credit or debit card, or if you wish, you can submit your order and we will call you to arrange payment.

If you wish to order offline, you can telephone us with your order, or post it. Alternatively, if you are looking for general information or advice, fill in your details on this form and email it to us, and we will get in contact as soon as possible.

TELEPHONE your order and advise us of your credit card details,

or POST your order, with credit card details or cheque information,

or FAX your order with credit card details.

If paying by cheque please make your cheque payable to Feng Shui Ltd.


Web site 24 hours a day

Office hours 9am – 5pm Monday to Friday

Phone numbers from within the UK

Telephone number: 01296 399100

Fax Number: 01296 582889

Phone numbers International

Telephone: 0044 1296 399100

Fax Number: 0044 1296 582889

83 thoughts on “Feng Shui Store Support Pages

  1. HI Daniel & JO and everyone, Happy Holidays to all. Just going over the monthly Flying Star guidelines for December. Wanted to know the best place for setting up the Christmas Tree and plants and crystals for the month?
    Also, can you suggest various colors to wear for the holiday season, based on ones Chinese animals?
    Thanks so much for all your great feed back.
    Good Chi Always and Blessings too!

  2. Hello, will your website be registered on the IOSS for the new European e-commerce rules? I buy with you every year and it will be hard to pay so much extra taxes if the website would not be registered. Kind Regards!

    1. Hi Martin,

      We have been looking into this and will hopefully have an update on this in the next week or two and will be posting about this on the website 🙂

      I hope this helps.

      Kind regards,

  3. Hello
    This is a question made by a friend that doesn’t speak/write English.
    Her house is a country-house.
    Her home’s maindoor faces in accordance with her Kua number but (there’s always a but) the front of her home comes as following: house/door looking to a frontyard all the width and about 11 meters in depth, then the access door (iron bars, double car door), then the street. All the commented ON THE SAME LEVEL.
    The problem is that AFTER the street begins a hill with raw vegetation: bushes, trees, grass. When opening the maindoor, the first thing to see is the imposing hill.
    I first thought of a plain Ba Gua above the maindoor, but could you recommend any other “simple & understandable” (she’s not familiar with Feng Shui) protection for the blocking energy that comes down the hill?
    Thanks in advance for your answer.

    1. Hi Marie,

      Yes, we ship to Japan throughout the year. You can use our delivery estimator in the basket once you’ve added your cures to get an accurate price 🙂

      I hope this helps.

      Kind regards,

  4. Hi i came to the solution that my number is 5 accourdin to Bagua in the Lo Shu.
    Since i was bort 19950707 that would meen that my personality belongs
    to earth element but the year of 1995 is a year of pig, and the pig
    belong to the water element. So what element is mine real one or is
    both the water and earth. And how can the personality element and the
    zodiac element not mach? But obviously it can.

    1. Hi Ivan,

      Your personal element for your Gua is earth.

      The element of your Chinese animal yearly pillar varies from the gua element as the yearly pillar dictates your personal attributes and the gua element is used for enhancing your personal gua.

      I hope this helps.

      Kind regards,

  5. Hi, I ordered a 2017 cures and enhancement kit last year. Do I need to replace everything, or can I reuse some of the cures for the coming year (moving them into the correct location).

    Thanks – Erica

  6. Hi Daniel
    I have a big tall pine tree at the corner right of the house (close to the nature path). This is the direction by standing facing the street and backing the house. The garage door is facing this tree
    My front door is in line with the garage door. Some of the branches are pointing to the front door.
    Also I can see from the front door that the corner of the neighbor’s roof (across the street) is pointing to my front door.
    Can I use convex ba gua mirror for the poison arrows? Should I use two mirrors, one at the garage and one at the front door?
    But we hardly use the garage door for entry.
    My house is on the elevated land compared to my neighbor across the street. I just don’t want to create negative energy back to the neighbor.

    1. Hi Beth,
      From what you have told me it does not warrant using a convex ba gua mirror and if you did use I would place a flat ba gua although maybe one by your main entrance if you would prefer.
      Hope this helps

  7. Hi
    I have a big tall pine tree at the corner right of the house (close to the nature path). This is the location by standing facing the street.
    Can I use convex ba gua mirror for the poison arrows? Also I notice the

  8. Hello ,
    Since my software subscription expired I can no longer see the flying stars , i tried renewing in the internet but that didnt work. Can you advice please advice how to do the renewal of subsciption ? thank you.

      1. Thank you Daniel, The order went thru.

        I have another question please.

        Will The construction year of the house change if the roof shingles (not the entire roof but just the shingles) were repalaced? In SE Asia houses are contructed with the roof made or steel trusses then covered with galvanized iron sheets. Replacing all these worn out galvenized sheets will also change the house construction year?
        Thank you.

        1. Hi Jeffrey,

          The general rule of thumb is that if the room below the roof has seen the moon for 3 nights, this is enough to change the period of your home. This includes the galvanised sheets.

          If your shingles have been off for 3 days, this would change the period of your home.

          Kind regards,

    1. Hi Christin,

      Thank you for your order. Delivery to Dubai is sent via first class Royal Mail and usually takes 5-7 business days to arrive.

      Kind regards,

  9. Hello, I bought Baguaa wealth protection mirror on June 2015 and I placed at front of my home above the door since my home main door faces the street directly. There was not much problems related to water till last month but Nowadays I am getting problems related to water due to which I am worried a lot. What would be the reason. ? Do I need to replace the mirror ? What is the usual replacement period for the mirror. Also how should I handle the old

    1. Hi Vignesh,

      It’s very hard to advise what could be causing this without visiting your home; my advice would be to read through the 2017 Annual Flying Star advice and also the June monthly advice which I have added the links below.

      As a rule of thumb, you should replace the Ba Gua mirror once it starts to look worn out and faded so i would take a look and see what condition it is in, Vignesh.


      Kind regards,

  10. Hi Michael

    Thank you for the excellent annual cures kit. One quick question with regards to the best placement of the cures:

    Our bed faces west it is a good direction for us (kua 6) but does that effect three killings i was confused by what i read. We have another bedroom but that is in the south with the bed facing east.

    Many thanks

    Phil F

    Firstly, if you are moving your desk around this year, never sit with your back towards the west, it is better to face east instead.

    1. Hi Philip,

      If the west is your favourable directions for you Gua, I would not worry about this as you will be asleep and in a calm state when here. I always advise people that if they cannot face a favourable direction for the annual flying stars, their gua directions are just as good.

      Kind regards,

  11. Hello,
    I bought the cures and enhancers kit for 2017 and placed everything yesterday. I placed the Yi Bai Fu Mian Qi talisman in the west as instructed, but in our bedroom and the Tang JieTai Sui gold plaque in the West in the living room. Is it ok to have them at different levels in the house? it just worked better with regard to placement in these rooms. or is it better to have them in the same room?
    Many thanks for your help!

    1. Hi Judith,

      When placing cures, you should place the cure in the room that is used more. For example, if you have a living room in the downstairs east sector and spare room in the upstairs east sector, you would place the cure in the living room.

      I hope this helps.

      Kind regards,

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