Feng Shui Store Delivery And Returns

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Feng Shui Store UK Delivery

December 2022 Shipping update

With strikes taking place in many different industries in the UK at the moment, we would recommend placing your order early for Chinese New Year as we will experience delays in shipping with Royal Mail postal service striking throughout December.

Deliveries are still going through as normal although there will be a delay so please be sure to prepare early as there is nothing we can do on our end to speed this process up, unfortunately.

Royal Mail workers are due to strike on six days in the lead-up to Christmas, including Christmas Eve, which is said to be one of the busiest days of the year for them.

The dates are set to be the 9th, 11th, 14th, 15th, 23rd and 24th of December.

Eu Shipping notice 

Like many companies, we are currently experiencing issues with shipping orders to EU destinations due to Brexit and delays with COVID. It is likely that there will be delays in receiving orders at the moment.

As an EU Customer, you no longer pay VAT through our website. The VAT will be applied at customs, please check your countries details for more specific information on this. All EU parcels are subject to customs fees. Please take this into account when making a purchase on our website as we cannot calculate the current fees due to differences in each country and we cannot be liable for any customs and VAT charges incurred.

We are working to resolve the issues that have come from Brexit and the lack of guidance and hopefully, the situation will settle down once everyone gets used to the new post-Brexit delivery updates.

What can I expect from the Feng Shui Store?

We pride ourselves in our fast delivery times and have shipped to over 118 different countries since we established in 1999. We only deal with high end, long standing delivery companies and offer an extremely reliable service.

  • We mainly send via First Class Royal Mail which is usually 1-2 days in the UK.
  • We only deal with the best delivery companies and can cater for special shipping requests
  • We have long standing relationships with our delivery companies and send post out 5 days a week
  • We offer step by step shipping updates for every order
  • Every order is carefully packed and checked before dispatch
  • We work with selected couriers to get your order to you as quickly as possible
  • The most we charge for UK delivery is £2.95 anywhere in the United Kingdom
  • All of our products are cleansed of negative energy and empowered with Sheng Chi before dispatch

How long does delivery take?

Most orders are sent within 1-3 working days. If there are any delays we always notify you and please bear in mind that Christmas and Chinese New Year is our busiest time of year and orders can take longer.

Is it safe to shop on your site?

We use Sagepay, Paypal and Google Checkout for payment as these are the most secure payment methods available and the whole checkout process is 100% secure and in ten years we have never once had a problem. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax or post.

How much is delivery?

For the UK we have a very generous flat fee of £2.95 for postage and packing. So you can order as much as you like without paying extra.

Please note postage for software is charged at £2.95 GB Pounds regardless of where in the world it is sent. When ordering online shipping charge for software will show at a higher price, however, since we process credit cards manually we are able to adjust payment accordingly and you will not be charged more that £2.95 for any Feng Shui software. This of course does not apply to any special offers we may have like the annual cures and enhancers kits etc.

We deal with overseas customers on a daily basis and over the last 16 years, we have shipped to over 118 different countries and pride ourselves of the overseas service that we offer which is extremely prompt and cost effective – shipping rates are calculated before you finalise your order – so remember to complete the shipping information correctly by confirming the delivery zone (Europe, USA, Canada, Australia, rest of world etc).

Is it possible to collect my items?

Unfortunately we do not allow parcels to be collected as we are an internet based company and have no physical retail shop.

What payment methods do you accept?

We accept the following payments:

  • Credit/ Debit cards
  • PayPal
  • Google checkout
  • Telephone orders
  • Cheque
  • Postal order

What happens when I place an order online?

Once you have placed your order online and submitted the order to us, you will receive a confirmation email letting you know that we have received your order and it is being processed. The confirmation email may get lost in your “Junk” folder so please check in there if you have not received an email.

Can I return my products for a refund?

If you are not fully satisfied with your goods, then simply return them to us within 7 days and we will be delighted to refund or replace your order. You must phone or contact us in advance before sending any item back to us. Refunds do not apply to software, DVD’s, CD’s, books and essential oils as these items are non refundable.

When returning goods remember to package them securely in the original packaging and to obtain a Proof of Posting certificate from your Post office or carrier, in case your parcel fails to reach us.

Can I change my order once I have placed it?

Unfortunately, once you have placed your order, it cannot be changed or cancelled. Please make sure that you take time to review that you have ordered the correct products when you are going through the checkout process. You have seven days to return an item after you have received it but please make sure you ask for a returns number from us before returning your order.

Can I get my delivery and invoice sent to different addresses?

Not a problem. When you are completing your order, simply put your address in the bill to address and put the details of where you want your parcel delivered to in the delivery address.

Can you post my delivery overseas?

Of course we can. We ship our products to over 118 different countries all over the world. All of our pricing for delivery to overseas is automatically calculated when you checkout so you will know exactly how much it will cost you to ship to different countries.

When are you open?

Our web site is open 24 hours a day, 7 days a week, 365 days a year.
Our office hours are 9am – 5pm Monday to Friday

28 thoughts on “Feng Shui Store Delivery And Returns

  1. Hello,

    I placed my order last January 3, 2023 with the Order #326880. I am just wondering if it was already shipped since I did not get any email or notification if it was sent out. I am just so excited to get my orders because I believe in your products, and so with your company. I just hope it didn’t get lost in the mail. I live in the US.

    Thank you,
    Precilla

    1. Hi Precilla,

      Thank you for your order 🙂

      This was shipped on the 4th of January and should hopefully be with you towards the end of this week or the beginning of next week.

      I hope this helps.

      Kind regards,
      Daniel

    1. Hi Bouquet,

      I’m glad to hear your cures reached you in the end and thank you for letting me know 🙂

      Wishing you a fantastic New Year.

      Kind regards,
      Daniel

  2. Hello,
    my name is Peggy and I ordered a few Feng Shui Cures/ enhancers of your website. Order No 290623
    I just received my order, thank you very much. After checking my Order though I saw that one of the items is missing and that I received another item instead.
    I received three items correct but Instead of the Jin Shu da Xiang jewelled Silver Elephant I received the Selenite Pagoda. I made some pictures of my order and the items I received – If you could me provide me with an email where to send those pictures, I would appreciate it.
    Thank you in advance.
    Best Regards
    Peggy

    1. Hi Peggy,

      Apologies for the wrong cure being sent to you. I will get the silver Elephant sent out to you and you can keep the Selenite Pagoda with our compliments.

      I hope this helps.

      Kind regards,
      Daniel

    1. Hi Anh,

      We recently changed to a new shipping system and I don’t think orders to the USA can be tracked until they arrive at the destination address.

      Your order was sent on the 4th and should hopefully be with you next week 🙂

      I hope this helps.

      Kind regards,
      Daniel

  3. I’ve put in an order last month for the annual cure and paid for it. The bill has shown up on my charge card. Unfortunately, I’m yet to receive the item. How do I go about tracking to find out what happened to the parcel?

    1. Hi Bouquet,

      I’m sorry to hear that you haven’t received your cures yet. Your order was sent out on the 30th of November and deliveries to Canada usually take around 21 working days at the moment so you should have hopefully received it by now and if not, should receive it as soon as postal services go back to normal after Christmas and New Year.

      I hope this helps and hope you have a fantastic holiday.

      Kind regards,
      Daniel

  4. Hi I just needed to contact you about a few items that were broken or in bad shape. First the order was shipped so quickly and I really appreciate that since your delivering so far away :). Can someone contact me so I can discuss the items? They may not all need to be replaced depending on what you think?

  5. Hi ,

    I have just received my order and it is broken. Can someone advice me on how to go about returning this and getting a replacement

    1. Hi LydiaLynn,

      I have just spoken to Jo about this and she informed me that a replacement is on its way to you 🙂

      Kind regards,
      Daniel

  6. Hi! I just placed a fairly large order. This is not something I normally do with a company I’ve never ordered from before BUT… something told me your company is where I should be. Guess it was love at first SITE! Lol! Anyway I live in the USA and am wondering how long it will take for my order to arrive? I have great feelings for your business! Thank you and I’m looking forward to doing business with you again soon! Peace and love to all! P.S. I am a FIRE ROOSTER! Lol!

    1. Hi,

      Thank you so much for the kind words; I’m so happy to hear you like our site.

      Delivery to the US usually take 10-14 working days although most times it will be delivered faster; you should hopefully receive your order by next week.

      Thanks again for the kind words.

      Wishing you a fantastic year of the Rooster.

      Kind regards,
      Daniel

  7. I placed a large order on January 6th & have not received a confirmation email from you. It is not in my Junk folder. My order No. is 58991 & I paid with Paypal. Total was £387.52. Can u plse send me an update. Thank you. I have sent numerous emails to change my password as well & have not received a reply as I cannot log in.
    Jan Symons
    Australia

    1. Hi Jan,

      I emailed you on Thursday 5th using my personal email account. Could you please search your inbox for daniel-hanna.

      I just checked your order and your order was sent out today via DHL. I will email you your tracking number separately.

      Kind regards,
      Daniel

      Kind regards,
      Daniel

  8. Hello. What is the shipping cost to South Africa and if it is set by weight (normal) what is the cost per weight measure? Depending on this cost it is often better to order but to watch the weight of the items ordered.
    Regards

    1. Hi Kim,

      If you add the items to your shopping cart and click on view basket, you can use our postage calculator to work out the exact cost of postage to south africa for the items you have. The shipping is weight based and if you are trying to keep costs down, I would recommend avoiding very large products.

      Kind regards,
      Daniel

  9. pls send me the link that allows me to download my order 2311 purchased on 1dec2013 else send me my order via email if the website is faulty.

    1. Hi Pauline,

      I have sent you an email instructing how to download the ebook which you can also view in the \”my account\” section. If you go to downloads in my account, you should be able to download the book.

      Hope this helps,

      Kind regards,
      Daniel

  10. I ordered Tong Shu 2014 on 29Nov and I have not received any link to download the ebook. Please let me know what is the status of Order #2299.

    If I don\’t hear from you by Monday, 2Dec., I will have to escalate this issue.

    1. Hi Mona,

      Sorry we havent got back to you sooner, we are not in the office over the weekend and have just seen this. We have had many orders for this Ebook which is strange that you are unable to download it although I will set up a download link for you shortly and email you with the details.

      Thanks for your patience, Mona.

      Kind regards,
      Daniel

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