Frequently Asked Questions

C u s t o m e r   S e r v i c e

FREQUENTLY ASKED QUESTIONS

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Shipping updates January 2011

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If you wish to order offline, you can telephone us with your order, or post it. Alternatively, if you are looking for general information or advice, fill in your details on this form and email it to us, and we will get in contact as soon as possible.

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We use Sagepay, Paypal and Google Checkout for payment as these are the most secure payment methods available and the whole checkout process is 100% secure and in ten years we have never once had a problem. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax or post.

How about delivery and returns?

Most orders are sent within 1-3 working days. If you are not fully satisfied with your goods, then simply return them to us within 14 days and we will be delighted to refund or replace your order. You must phone or contact us in advance before sending any item back to us. Refunds do not apply to software, DVD’s, CD’s, books and essential oils as these items are non refundable. When returning goods remember to package them securely in the original packaging and to obtain a Proof of Posting certificate from your Post office or carrier, in case your parcel fails to reach us.

All orders around the world are sent by Royal Mail Airmail postal service. Delivery will be made by your local postal service once it enters your country.

How much is Postage and Packing?

For the UK we have a very generous flat fee of £2.95 for postage and packing. So you can order as much as you like without paying extra.

We are delighted to serve overseas customers – shipping rates are calculated before you finalise your order – so remember to complete the shipping information correctly by confirming the delivery zone (Europe, USA, Canada, Australia, rest of world etc). If you have any further questions regarding international shipping, please e-mail us at info@fengshuiweb.co.uk giving details of order and location.

What do I do with my old Salt Water Cure at the end of the year?

On the 4th of February every year, it is time to replace all of the cures for the Annual stars and while most Cures can be cleansed and re used, there are a few that should be disposed of as they store too much negative energy and these cures are the Six Chinese I-Ching Coins and the Salt Water Cures.

The Six Chinese Coins can simply be wrapped and newspaper and disposed of in a bin however you should take a lot more care with the Salt Water Cure as this should not be disturbed when you are disposing of it.

The best way to dispose of a Salt Water Cure is to carefully place it in a tupperware type container and seal it straight away and dispose as this will keep any energy trapped inside the sealed container. Please do not just throw it straight in a bin as the energy will stagnate around the home.

72 thoughts on “Frequently Asked Questions

  1. Hello i hope you see my message 🙂 have Sent few correspondence already.
    Would you recommend when is the best time to travel in august and or september 2018 please
    My DOB is 18/11/1974
    My husband is 12/11/1978
    Cheers Thank you

    1. Hi Eva,

      The best dates for travel for you both in August and September are:
      11th and 23rd August
      4th, 17th, 29th September

      Kind regards,
      Daniel

  2. Last year I got the Huo Zai Dragon and Ru Yi. The base is separated from the Dragon. I assumed it was supposed to come that way but now when I look at it, it seems like it was supposed to be attached to the base. Is it ok to just super glue it?

    1. Hi Christina,

      If the Dragon itself is not damaged such as a snapped off foot, this will be fine to glue back and reuse it.

      Kind regards,
      Daniel

  3. Hello Michael/Daniel,
    I have purchased a Ba gua wealth protection mirror to be placed at the main door this 20018 . My house is facing 343 North and the main door is located in the north area of the house. The main door though located in the north is facing east , which is facing my neighbors concrete wall. Is ok still to place the bagua at the main door when there are no poison arrows?
    Thank you.

    Jeffrey

    1. Hi Jeffrey,

      I’d recommend placing the Ba Gua mirror above the front door if there is a good distance between your door and the neighbours wall (at least 6 feet apart).

      If the wall is quite close to your front door, you could place it on your outside wall facing on to the main road.

      Kind regards,
      Daniel

  4. Can you shed some light on this question?
    My office is a Donga on our property in Baldivis, Perth Western Australia.
    Q I have a real frog who sit’s on my window- the frog is about 3″ long tan,black and bit of green- the window is in the east or south east. He goes at night and is there in the morning.
    Does this mean anything?!!!

    Kind Regards
    Kaye
    cfo90968@hotmail.com

    1. Hi Kaye,

      In China, frogs are a symbol of wealth, career luck, and good fortune so hopefully, you will have some new money coming in soon!

      Kind regards,
      Daniel

  5. Hi. I am new to Feng shui. Bought the annual cures and enhancers plus software last year and the annual cures plus several items this year as well. Your website is great and we just love the items! Still unsure and confused though about the cures and enhancements, Also, has difficulty understanding the software and how to use it. Definitely, it’s me and not the software.
    Anyway, I have questions which I really hope you can help me with:
    Do I need to change the bagua, pi yao, money frog, wu lou every year? I know I have to discard the salt water cure and the 6 I-ching coins.
    Does it matter if I placed a concave or a convex bagua? Do I need to place a concave bagua if the annual flying star at my front door is good and a convex bagua if the annual flying star is bad?
    Is there a difference if I place a red money toad vs. a gold colored money frog outside my door?
    Where do I put my cures if I have a 2 story house? Just on the first floor or second floor?
    Must the wind chime be outside the house? Can it be placed inside the house?
    Do we need to ring the wind chime or bells (part of the annual cures) everyday especially when it’s in the bad direction where we should “not make noise” ?
    If the bedroom is in a bad direction base on the Annual Flying stars, is it alright to sleep/use the bedroom once cures are placed?
    I truly apologize for all the questions. Desperate for answers.

    Sincerely,
    Paul

    1. HI Paul,

      I’m glad to hear you like the website and thank you for the kind words.

      Ideally, you should replace the Ba Gua mirror as they store a lot of negative energy.

      The Pi Yao, Money toad and Wu Lou can be cleansed and reused unless they become damaged; here is an article with advice on how to cleanse your cures https://www.fengshuiweb.co.uk/advice/lunarcalendar2011.htm

      The safest bet with a Ba Gua mirror is to place a Ba Gua wealth protection mirror; the convex and concave mirrors are used for more extreme cases such as having a cemetery or factory across from your home.

      I would place the red toad by your front door as the red toad is used for specific locations.

      When placing your cures in your home, you should place them in the more important room over the two levels; if you have a storage cupboard in the north upstairs and a living room downstairs, you would place the cures in the living room.

      The wind chime can be placed inside although please be sure to chime it when you go past it if you are placing it inside. If you place the wind chime outside, the wind will naturally make it chime. The noise from a wind chime is not loud enough to activate the bad areas.

      It can be very hard to avoid a whole room and as long as you follow the advice and place the cures, you should not experience any problems.

      I hope this is helpful to you Paul and wish you a happy and successful year of the Dog.

      Kind regards,
      Daniel

  6. Hello, I have just received my cures for the first time. 🙂 Thank you! I do have a question. I am not exactly sure when the earliest time I will be able to place my cures? I will actually be out of town from February 3rd to February 26th, 2018. I was wondering if it would be bad to place the cures early (like on February 2nd)? I just don’t want to buy it and not be able to place it until later. What do you think? I live in the USA at Central Time.

    1. Hi Khaly,

      Sorry, I have just come across this; I’m not sure if anyone else has got back to you but I did not want to leave it unanswered.

      You can place your cures when you get back on the 26th; I would not worry about not having them in place before this as you will not be in the home.

      Kind regards,
      Daniel

  7. Cleansing Cures

    I just found out I could still use last year’s cures. I have them stored away. After placing cures outside at night during the full moon I may not always be able to rinse my cures in the morning as I don’t have time because I have to be at work. If I place them in direct sunlight for 4 hours, do I wait the next morning to rinse them? Do I sprinkle the salt on them when under the full moon or when in sunlight? Also when it comes to the cures I am supposed to bury, I live in an apartment complex so there really is nowhere to bury them as I have nosy neighbors or I could get into trouble for digging up the ground. Do you have any other options for burying?

    1. Hi Christina,

      Here is an article I wrote showing how to cleanse your cures and enhancers. If you are not able to clean them up in the morning, I would recommend leaving them out for the day and cleaning them off when you get back in.

      If you are not able to bury the cures, I would dispose of them carefully in a bin away from home.

      I hope this helps, Christina.

      Kind regards,
      Daniel

  8. I bought the Xin Xiang Shi Cheng wish and romance enhancer for 2017. How do I place it? Right now I have my dreams and wishes written on paper in the box inside with the lid closed with the enhancer on top of the box. Was I supposed to hang the enhancer and which side faces the front?

    1. Hi Christina,

      This comes down to personal preference as some people prefer to keep the cure in the box on display and some prefer to hang it; if you do hang the Xin Xiang Shi Cheng cure, you should hang it with the coin side against the wall.

      Kind regards,
      Daniel

  9. Hi Michael,

    Good day! I hope you are doing well.

    I bought the Xiang Xin Yuan wish and romance enhancer last November 2016 and I would like to know if I can place multiple pictures of my goals and dreams inside it or should I just place one at a time? How long should I leave it there as well?

    Thank you for your advice in advance!

    Best Regards,
    Garri

    1. Hi Garri,

      You can place more than one picture of your goals in there although it is much more effective to focus on one at a time. You usually leave the cure in place until your goal has been achieved and would then place a picture of your next goal or wish.

      Kid regards,
      Daniel

  10. Hi Michael,

    Thanks for the quick reply.

    I forgot to ask also this Sheng Chi Cure and enhancer 2017 that i also bought from your website.

    The west area of the house is the bedroom of my daughters., main door located in the southwest.

    Is it okay to put this in the west corner of the house, which is the kids bedroom?

    Regards.
    Vi

    1. Hi Vi,

      Yes, this is fine to place in the west of your home; I would just make sure it is somewhere that it cannot be knocked or broken.

      Kind regards,
      Daniel

  11. Hi Michael,

    Good day.

    I bought this Cai Yuan Guang Jin Master Cure 2017 and it says that i should put this in the East part of the house. Our kitchen area is in the East part of the house. Is it okay to put it there?

    Regards.
    Vi

    1. Hi Vi,

      The Master Cure will be fine to place in the kitchen somewhere that it cannot be knocked around.

      Kind regards,
      Daniel

  12. I have 1 gold colored Pi Yao from 2014, 2 salt water cures from 2016, and 1 six chines coins in row from 2016. I had not put these out. Can I still use these? Do I still need to cleanse the Pi Yao?

    1. Hi Christina,

      You can still use these if they have not been used before and would not need to cleanse them. To find the locations for the year ahead, you can search them and click on the cure which will have the placement directions for the year.

      Kind regards,
      Daniel

  13. Hi Daniel,

    Could you please help me on how to dispose my broken ceramic fu dogs? What is the effects if I will keep these broken fu dogs?

    Hope to hear from you soon.

    Kind regards.
    Maria

    1. Hi Maria,

      With something like this we wrap the Fu Dogs in a brown paper or similar paper or bag and just place it your normal rubbish bin, i know it does not seem a good send-off but it is the best you can do. Some websites will tell you to bury them in the ground but this is something we would never do as you would leave a broken energy close to your home.

      Hope this helps

      Kind regards
      Daniel

    1. Hi Gillian,

      Traditionally, some Masters will say that you have to remove the whole roof and floor boards of the upstairs and let the sun and moon see the ground floor for three days although these days, this is virtually impossible

      Michael has always worked with the rule that when you replace a complete roof, this will change the construction year of the property but only if you have replaced your whole roof, you would count the construction year as 2016 although it is always best to seek a visit from a Feng shui Master for advice.

      I hope this answers your question, Gillian.

      Kind regards,
      Daniel

  14. Hi

    I know from the instructions in the annual cures kit that you aren\’t supposed to renovate, dig or repair in the south, southwest or northeast areas in 2016. But what can be done to counteract any negativity if you have to do any of those things?

    We need quite a lot of garden work to be done (south and southwest), as well as some decorating that has to be done (northeast and south). None of it can be postponed for a year as it\’s a privately rented house. Can you please advise?

    Many thanks for your help.

    Kind regards

    Angela

    1. Hi Angela,

      Apologies for the late reply.

      If you have the Annual Cures in place, the effects will be weakened and should not cause too much of a problem. When you are performing loud work, place your wind chime in the area for a few days during and after the work is being done.

      Kind regards,
      Daniel

  15. Hi Daniel,

    Thank you for all the info and cures you share within your website. I have been preparing the cure and enhacers for 2016 (being a Tiger, with a Rabbit partner, both Metal, both 7 number, west people). I am trying to get it right. 2 years ago, I have read in a Lillian Too book something that has confused me, so I am asking your view on it.

    She said that houses/flats with irregular shape not having a real front door/back door are very inaspicious as lacking of direction (We live on the ground floor of a converted Victorian terraced house, so the flat is an L shape, one big rectangle and one small rectangle, for the back of the house). The other thing she suggested was to divide the flat/house into regular shapes (in our case two rectangles) and use the compass reading method to find your direction and location.

    I am so confused, would be so grateful if you could enlight me, as I need to know how many kits and cures I have to purchase 🙂

    Warm wishes,
    Eleanna

    1. Hi Eleanna,

      There are many home with an L shape. This will still have the same facing direction which would be the entrance or side with the most activity and appeal.

      This does mean that you will have missing sectors to your home which can be a good or bad thing depending which flying stars are in the areas.

      You would not need more than one kit for your home, Eleanna.

      I hope this clears things up for you.

      Kind regards,
      Daniel

  16. Hi Daniel,

    I was reading again the Flying Stars analysis for 2015. Regarding the #4 star you recommend a yin water future for example a bowl of fresh clean water. This is in the Northwest that happens to be my bedroom. I have read somewhere else that any kind of water in the bedroom is not good. Is this true or is it OK to place this container of water in the bedroom?

    Thank you and have a good day!!!!!!

    Amelia

    1. Hi Amelia,

      I would avoid static Yin water in the bedroom although you could take a glass of water to bed at night and replace every single day. Yin water in a bedroom runs the risk of stagnating and causing more harm than good. If you were to use a Yin water cure in your bedroom, you would need to replace the water every day.

      Kind regards,
      Daniel

  17. Hi

    I am a quilter, but have a question using triangle in quilts. If you google \”quilts using triangles\” if made blues, green and black.
    Whould seen as patten made of triangles or the whole designs ( eg star fish ect)
    Thanks
    Jill

    1. Hi Gillian,

      I would say the shape is the overall pattern which would usually be a square or a rectangle.

      Kind regards,
      Daniel

  18. Thanks for your help.

    So if fixed star say no red or fire colours, but annual say introduce fire colours what should do?

    1. Hi Gillian,

      You would go by the Fixed stars for advice such as not using red in a certain area. It is always good to follow advice for the Annual Flying Stars unless the fixed stars of your home say not to use a certain Cure.

      Kind regards,
      Daniel

  19. South your website said don\’t use red or fire element it may aggravate it. Avoid candle at all costs. But my software said if the area falls into the south is not so good and need to place fire colours.
    Use red buddha with candle near him..

    West your website said use windchime . Software said don\’t use windchime inside or out.

    Salt cures
    Your website said use southeast and west.
    Software said use in west, northwest, north, east.

    Is red meant to lucky colour ?
    Please I am now really confused.
    We can only use red or fire colours centre, south east, south?

    Our house was 1960 facing 270 reverse 90

    1. Hi Gillian,

      I had a look at the software and the Annual Analysis for the south says not to use red colours or candles in this area. If you are looking at the fixed stars and it says to use fire element, you would not do so in 2015.

      There is no mention of wind chimes in the Annual Flying Star Analysis for the software; if you are looking at the fixed Flying Stars for your property, you would place avoid placing a windchime this year as your fixed stars say not to.

      The Salt water Cures sound as though they are for the fixed flying stars also. This year, they should be placed in the southeast and west.

      Red is seen as a lucky colour, but should be used in line with the Flying Stars.

      Annual influences take presidence as this is a passing influence although if your fixed Flying Stars advise against a Wind Chime in the west, I would avoid it.

      I hope this helps Gillian.

      Kind regards,
      Daniel

  20. Hi

    We brought deluxe kit and place all cures in correct places.
    Our bedroom is in the west, kichen is in south, living roon is north. So far this year wealth is not great to many big bills and our
    Marriage is on the rocks argument all the time.

    Please help!

  21. Hello, I have a question about the essential oils please. But first I must say that I love them, they smell amazing!! Now I am spoiled for all other oils 🙂 Thank you!
    I don\’t know what rules to follow; the Min Gua report is what I\’m supposed to use for directions on where to burn the oils but, there are 4 of us living in living in the house. Of course we all have different readings, what might be ones Sheng Chi direction, will be another\’s Yan Nian, another\’s Lui Sha, and another\’s Chuch Ming…very confusing please help.
    And where it says \”never burn the essential oils here,\” can I still burn the space clearing oils in that area?
    Thank you

    1. Hi Darlene,

      I\’m so glad you like the oils 🙂

      You can still burn the space clearing oils here although try not to do it too much.

      Be careful about burning oils in the west this year for long times.

      Hope this helps Darlene.

      Kind regards,
      Daniel

  22. ;)hello.. I probley after all these years should know the answer to this question but I am still puzzled.. so if anyone can please answer this .. please doo… I have been using cures for years and years..
    here is my question… when we buy the cures and put them in the correct placement does it just weaken the problem or does it cure the problem afflicted with that area…
    for an example.. bed placement or Important room cannot move out of a position but it is in a bad area.. so I put cure there .. since I cannot move my bed or the room.. placing my cures there will allow me to not be effected ? or just weakens the effect ???

    1. Hi Dee,

      Most cures will cure problems where as certain cures associated to elements (fire, metal, earth etc) can weaken negative aspects or enhance positive ones.

      I hope this clears things up for you Dee.

      Kind regards,
      Daniel

  23. Hi

    I have set my cures up for this year and am wondering if they can be moved once they\’re in place? I need to paint the wall length cabinet that the Cai Ling Fu and Cai Shen Ma cures are on but don\’t want to move them if it\’s going to affect them.

    Many thanks for your help 🙂

    1. Hi Angela,

      They can be moved but be careful not to knock them about. You wont do any damage but please be careful when moving a salt water cure 🙂

      Kind regards,
      Daniel

  24. Hi I found a discrepancy as to where to place the cai ling fu. Some places say northwest, the instructions says south which place is the right one? I\’m a dragon.

    1. Hi Antonio,

      The Cai Ling Fu Master Cure should be placed in the south this year. Could you please let me know where you saw the suggestion to place it in the northwest so I can amend this please.

      Kind regards,
      Daniel

  25. Is your feng shui software compatible to being used with my

    Macintosh Air laptop? What program do I need to be able to use it?

    Thanks!

    1. Hi Sylvia,

      I am afraid that we do not have a MAC compatible version of the software at the moment although we have many clients who use Windows Emulators to run the software on a MAC and have good results.

      Kind regards,
      Daniel

  26. Geachte heer/mevrouw,

    Wij wonen in Nederland en er zijn veel Feng Shui producten te koop.
    Zijn er voorwaarden tot een bepaald bedrag bestellen.
    Nu willen wij graag informatie over de betaling. Tegenwoordig is het makkelijk met IBAN te betalen. Is dit bij jullie ook het geval. Dat zou fijn zijn.

    Alvast bedankt voor de medewerking.

    Vriendelijke groet,
    Fam. Moerkerken

    1. Hi,

      Er is geen minimum bestedingsbedrag voor bestellingen, we kunnen leveren over de hele wereld. Gelieve te excuseren mijn slechte vertaling, gebruik ik een programma om dit antwoord te vertalen.

      Op de website kunt u betalen via SagePay dat is een zeer beveiligde credit card betaling gateway, je kunt ook gebruik maken van paypal of cheque als u verkiest.

      Met vriendelijke groet,
      Daniel

  27. Hi,

    I bought the Sheng Chi Cure and enhancer 2013 and the Wealth Toads of Duality to go along with it. It says that the Sheng Chi cure 2013 must be placed in the South. Since I bought the Toads I also placed them in the South but I just read that they should not be placed in a bedroom. My place is small so the my SE and South Sectors are located in my bedroom and part of the South is a closet. Where then is a good place to place these cures? I have them in my bedroom right not knowing the Wealth Toads were not supposed to be there but would like to move them to a better place as soon as possible. Do these cures have to be placed together in order for the them to work or can I place the Sheng Chi cure in the South and the Wealth Toads in another sector of my place? My computer room and desk are located in the SW with a nice window. I have two other windows in my living room in the NW.
    I would appreciate your help. Thank you in advance.

    Amelia

    1. Hi Amelia,

      You can place the Toads of Duality in the room below your bedroom; the products are best placed in the most important room out of both levels.

      Hope this helps.

      Kind regards,
      Daniel

      1. Hi Michael,

        I only have one level. So what is the most important room? I spend most of my free time after work in my computer-TV room. Is this acceptable?

        Thank you,

        Amelia

        1. Hi Amelia,

          I would place the Sheng Chi Cure in the south and the Wealth Toads of Duality in the northeast if you are not able to place it in the south or southeast.

          Kind regards,
          Daniel

    1. Hi Helen,

      Yes, you can re use most of the Cures from your 2011 Cures Kit; If you search the cure names using the search box, they will have the product instructions for 2013 in the description.

      Kind regards,
      Daniel

    1. Hi Jen,

      The Hu Shen Fu Master Cure is intended for everyone in the house to use for visualisations and is not just limited to one person so I would recommend getting everyone in the house to place their \”wish list\” with the Master Cure.

      Kind regards,
      Daniel

  28. Hi, I\’ve just ordered your Annual Cures Kit and was wondering with the hu shen fu Master cure if more than one person can create visualisations with the heart plate?

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