Frequently Asked Questions

C u s t o m e r   S e r v i c e

FREQUENTLY ASKED QUESTIONS

Click on the link below for the latest shipping updates.

Shipping updates January 2011

How to order Security Delivery Returns Postage/Packing/Shipping Rates

How can I order from the Feng Shui Store?

In several ways:

Online with your credit card via our secure server

  • By post with a cheque or money order
  • By phone or fax using your credit card

If you wish to place an order online, enter the quantity of the product you require and click on the Buy Now button. This will add the item(s) to your shopping cart, which will be displayed for you. At any time you may view your order by clicking on the View Your Shopping Cart button at the top of every page.

When you have finished shopping, take a final look at your shopping cart and from this page, you may proceed to the checkout. You will need to confirm your delivery details and the shipping information. Finally, you will be asked to confirm your payment details. You may pay by credit or debit card, or if you wish, you can submit your order and we will call you to arrange payment.

If you wish to order offline, you can telephone us with your order, or post it. Alternatively, if you are looking for general information or advice, fill in your details on this form and email it to us, and we will get in contact as soon as possible.

TELEPHONE your order and advise us of your credit card details,

or POST your order, with credit card details or cheque information,

or FAX your order with credit card details.

If paying by cheque please make your cheque payable to Feng Shui Ltd.

OPENING HOURS

Web site 24 hours a day

Office hours 9 am – 5 pm Monday to Friday

Phone numbers from within the UK

Telephone number: 01296 399100

Fax Number: 01296 582889

Phone numbers International

Telephone: 0044 1296 399100

Fax Number: 0044 1296 582889

 How secure is the Online Store?

We use Sagepay, Paypal and Google Checkout for payment as these are the most secure payment methods available and the whole checkout process is 100% secure and in ten years we have never once had a problem. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax or post.

How about delivery and returns?

Most orders are sent within 1-3 working days. If you are not fully satisfied with your goods, then simply return them to us within 14 days and we will be delighted to refund or replace your order. You must phone or contact us in advance before sending any item back to us. Refunds do not apply to software, DVD’s, CD’s, books and essential oils as these items are non-refundable. When returning goods remember to package them securely in the original packaging and to obtain a Proof of Posting Certificate from your Post office or carrier, in case your parcel fails to reach us.

All orders around the world are sent by Royal Mail Airmail postal service. Delivery will be made by your local postal service once it enters your country.

How much is Postage and Packing?

For the UK we have a very generous flat fee of £2.95 for postage and packing. So you can order as much as you like without paying extra.

We are delighted to serve overseas customers – shipping rates are calculated before you finalise your order – so remember to complete the shipping information correctly by confirming the delivery zone (Europe, USA, Canada, Australia, rest of world etc). If you have any further questions regarding international shipping, please e-mail us at info@fengshuiweb.co.uk giving details of order and location.

What do I do with my old Salt Water Cure at the end of the year?

On the 4th of February every year, it is time to replace all of the cures for the Annual stars and while most Cures can be cleansed and reused, there are a few that should be disposed of as they store too much negative energy and these cures are the Six Chinese I-Ching Coins and the Salt Water Cures.

The Six Chinese Coins can simply be wrapped and newspaper and disposed of in a bin however you should take a lot more care with the Salt Water Cure as this should not be disturbed when you are disposing of it.

The best way to dispose of a Salt Water Cure is to carefully place it in a Tupperware type container and seal it straight away and dispose of as this will keep any energy trapped inside the sealed container. Please do not just throw it straight in a bin as the energy will stagnate around the home.

132 thoughts on “Frequently Asked Questions

  1. Salt water cure. It’s always a challenge dealing with the salt water cure.
    1. trying to find the right pint glass with a big enough opening so the coins don’t touch each other in the glass.
    2. trying to find a big enough tupperware/plastic container for the glass to fit for disposal.
    3.trying to carefully put in the container without disturbing.
    Does it really absolutely have to be a pint glass (16 oz)? Can I use a 12 us fluid oz glass and does it have to be glass? Can I fill with as much salt as I can so the coins will fit instead of practically being on top of each other?
    Can I just go ahead and put the cure in the container without the top on of course after setting it up that way when I dispose of it I won’t have to touch it? seems like the smart thing to do right?
    Can I put salt and water in first and then the coins. I ‘ve been doing salt, coins, then water.
    Does it have to be tap water? Can it be bottled water? we are about to have a freeze and are turning our water off so pipes don’t bust. I did save my tap water in bottles and jug.

    Signed Worried and Anxious Dog Christina

    1. Hi Christina,

      You can use a smaller glass or other material if you prefer.

      It is best to fill it 3/4 with salt and then place the coins on top and slowly pour water on top.

      Here is an article with a lot of questions about the salt cure – https://www.fengshuiweb.co.uk/advice/saltwatercure.htm

      This will be fine to use bottled water for the salt cures.

      I hope this helps.

      Kind regards,
      Daniel

  2. We have recently moved to a new rentrd house which had a yellow Feng Shui cat at the door. Yesterday my son’s fried broke the arm of the cat. Please could you suggest how to dispose it off. I read somewhere that it needs to be buried but I am not sure as we have any open land here for burial…

    1. Hi Amita,

      I would recommend disposing of this by wrapping it in tissue and carefully placing it in a bin outside of the home.

      I hope this helps.

      Kind regards,
      Daniel

      1. Hi Daniel,
        Thank you very much for your response. I will carefully wrap it in a tissue and place it in the bin outside.

        Really appreciate your prompt response.

        Thanks,
        Amita Bhadekar

  3. Are we supposed to replace the wind chimes each year or use the sames ones? If we can keep the same one, is there a special way to cleanse them because I don’t think I cleansed mine or maybe I bought new ones for 2021. I can’t remember now.

  4. When is the earliest one can order the On-line Personalised Feng Shui Report each year? (Am I correct that this report is only for one year at a time?)

    1. Hi Valorie,

      The reports are not annual specific and can be ordered at any time although there are some parts of the reports with advice for the current year; this is usually update in November.

      I hope this helps.

      Kind regards,
      Daniel

    1. Hi Eva,

      As long as the Dragons face is not looking at a wall, this can be placed in any direction in the southwest.

      I hope this helps.

      Kind regards,
      Daniel

  5. Correct if I am wrong please. I am from USA Texas. Chinese New Year Day is Thursday Feb 11 and Chinese New Year Eve is Wednesday Feb 10?. Just need to clarify. I know I always asks this but remember my chinese sign is Dog and we are always anxious and worried, lol.

    1. Hi Christina,

      You’re exactly right 🙂 Thursday is New Year’s day when we celebrate and the Wednesday is New Year’s Eve.

      I hope this helps.

      Kind regards,
      Daniel

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