FREQUENTLY ASKED QUESTIONS
Click on the link below for the latest shipping updates.
How can I order from the Feng Shui Store?
In several ways:
Online with your credit card via our secure server
- By post with a cheque or money order
- By phone or fax using your credit card
If you wish to place an order online, enter the quantity of the product you require and click on the Buy Now button. This will add the item(s) to your shopping cart, which will be displayed for you. At any time you may view your order by clicking on the View Your Shopping Cart button at the top of every page.
When you have finished shopping, take a final look at your shopping cart and from this page, you may proceed to the checkout. You will need to confirm your delivery details and the shipping information. Finally, you will be asked to confirm your payment details. You may pay by credit or debit card, or if you wish, you can submit your order and we will call you to arrange payment.
If you wish to order offline, you can telephone us with your order, or post it. Alternatively, if you are looking for general information or advice, fill in your details on this form and email it to us, and we will get in contact as soon as possible.
TELEPHONE your order and advise us of your credit card details,
or POST your order, with credit card details or cheque information,
or FAX your order with credit card details.
If paying by cheque please make your cheque payable to Feng Shui Ltd.
Web site 24 hours a day
Office hours 9 am – 5 pm Monday to Friday
Phone numbers from within the UK
Telephone number: 01296 399100
Fax Number: 01296 582889
Phone numbers International
Telephone: 0044 1296 399100
Fax Number: 0044 1296 582889
How secure is the Online Store?
We use Sagepay, Paypal and Google Checkout for payment as these are the most secure payment methods available and the whole checkout process is 100% secure and in ten years we have never once had a problem. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax or post.
Most orders are sent within 1-3 working days. If you are not fully satisfied with your goods, then simply return them to us within 14 days and we will be delighted to refund or replace your order. You must phone or contact us in advance before sending any item back to us. Refunds do not apply to software, DVD’s, CD’s, books and essential oils as these items are non-refundable. When returning goods remember to package them securely in the original packaging and to obtain a Proof of Posting Certificate from your Post office or carrier, in case your parcel fails to reach us.
All orders around the world are sent by Royal Mail Airmail postal service. Delivery will be made by your local postal service once it enters your country.
How much is Postage and Packing?
For the UK we have a very generous flat fee of £2.95 for postage and packing. So you can order as much as you like without paying extra.
We are delighted to serve overseas customers – shipping rates are calculated before you finalise your order – so remember to complete the shipping information correctly by confirming the delivery zone (Europe, USA, Canada, Australia, rest of world etc). If you have any further questions regarding international shipping, please e-mail us at firstname.lastname@example.org giving details of order and location.
What do I do with my old Salt Water Cure at the end of the year?
On the 4th of February every year, it is time to replace all of the cures for the Annual stars and while most Cures can be cleansed and reused, there are a few that should be disposed of as they store too much negative energy and these cures are the Six Chinese I-Ching Coins and the Salt Water Cures.
The Six Chinese Coins can simply be wrapped and newspaper and disposed of in a bin however you should take a lot more care with the Salt Water Cure as this should not be disturbed when you are disposing of it.
The best way to dispose of a Salt Water Cure is to carefully place it in a Tupperware type container and seal it straight away and dispose of as this will keep any energy trapped inside the sealed container. Please do not just throw it straight in a bin as the energy will stagnate around the home.