Feng Shui Store Support Pages

We are one of the oldest Feng Shui companies in the world and our long lasting presence on the internet has helped our website grow so much since 1999. Throughout our time on the web, we have always aimed to make your journey in Feng Shui as easy and enjoyable as possible. Here you will find a few pages that will hopefully give you all the support and information you need to know about our company and be assured you are dealing with a long standing company of very high repute. If there is anything that has not been covered, please fill in the form below to add your suggestions and we will be happy to answer your questions.

Feng Shui Store UK Delivery

What can I expect from the Feng Shui Store?

We pride ourselves in our fast delivery times and have shipped to over 118 different countries since we established in 1999. We only deal with high end, long standing delivery companies and offer an extremely reliable service.

  • We mainly send via First Class Royal Mail which is usually 1-2 days in the UK.
  • We only deal with the best delivery companies and can cater for special shipping requests
  • We have long standing relationships with our delivery companies and send post out 5 days a week
  • We offer step by step shipping updates for every order
  • Every order is carefully packed and checked before dispatch
  • We work with selected couriers to get your order to you as quickly as possible
  • The most we charge for UK delivery is £2.95 anywhere in the United Kingdom
  • All of our products are cleansed of negative energy and empowered with Sheng Chi before dispatch

How long does delivery take?

Most orders are sent within 1-3 working days. If there are any delays we always notify you and please bear in mind that Christmas and Chinese New Year is our busiest time of year and orders can take longer.

Is it safe to shop on your site?

We use Sagepay and Paypal  for payment as these are the most secure payment methods available and the whole checkout process is 100% secure and in eighteen years we have never once had a problem. All transaction information passed between merchant sites and Sagepay or Paypal systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax or post.

How can I order from the Feng Shui Store?

In several ways:

Online with your credit card via our secure server

  • By post with a cheque or money order
  • By phone or fax (yes, i know we still have a fax machine) using your credit card

If you wish to place an order on line, enter the quantity of the product you require and click on the Buy Now button. This will add the item(s) to your shopping cart, which will be displayed for you. At any time you may view your order by clicking on the View Your Shopping Cart button at the top of every page.

When you have finished shopping, take a final look at your shopping cart and from this page you may proceed to the check out. You will need to confirm your delivery details and the shipping information. Finally, you will be asked to confirm your payment details. You may pay by credit or debit card, or if you wish, you can submit your order and we will call you to arrange payment.

If you wish to order offline, you can telephone us with your order, or post it. Alternatively, if you are looking for general information or advice, fill in your details on this form and email it to us, and we will get in contact as soon as possible.

TELEPHONE your order and advise us of your credit card details,

or POST your order, with credit card details or cheque information,

or FAX your order with credit card details.

If paying by cheque please make your cheque payable to Feng Shui Ltd.


Web site 24 hours a day

Office hours 9am – 5pm Monday to Friday

Phone numbers from within the UK

Telephone number: 01296 399100

Fax Number: 01296 582889

Phone numbers International

Telephone: 0044 1296 399100

Fax Number: 0044 1296 582889

81 thoughts on “Feng Shui Store Support Pages

  1. Hello, will your website be registered on the IOSS for the new European e-commerce rules? I buy with you every year and it will be hard to pay so much extra taxes if the website would not be registered. Kind Regards!

    1. Hi Martin,

      We have been looking into this and will hopefully have an update on this in the next week or two and will be posting about this on the website 🙂

      I hope this helps.

      Kind regards,

  2. Hello
    This is a question made by a friend that doesn’t speak/write English.
    Her house is a country-house.
    Her home’s maindoor faces in accordance with her Kua number but (there’s always a but) the front of her home comes as following: house/door looking to a frontyard all the width and about 11 meters in depth, then the access door (iron bars, double car door), then the street. All the commented ON THE SAME LEVEL.
    The problem is that AFTER the street begins a hill with raw vegetation: bushes, trees, grass. When opening the maindoor, the first thing to see is the imposing hill.
    I first thought of a plain Ba Gua above the maindoor, but could you recommend any other “simple & understandable” (she’s not familiar with Feng Shui) protection for the blocking energy that comes down the hill?
    Thanks in advance for your answer.

      1. Hi Daniel

        Thanks very much for your answer.
        I’ll tell my friend your advice.
        Regards from Spain.

    1. Hi Marie,

      Yes, we ship to Japan throughout the year. You can use our delivery estimator in the basket once you’ve added your cures to get an accurate price 🙂

      I hope this helps.

      Kind regards,

  3. Hi i came to the solution that my number is 5 accourdin to Bagua in the Lo Shu.
    Since i was bort 19950707 that would meen that my personality belongs
    to earth element but the year of 1995 is a year of pig, and the pig
    belong to the water element. So what element is mine real one or is
    both the water and earth. And how can the personality element and the
    zodiac element not mach? But obviously it can.

    1. Hi Ivan,

      Your personal element for your Gua is earth.

      The element of your Chinese animal yearly pillar varies from the gua element as the yearly pillar dictates your personal attributes and the gua element is used for enhancing your personal gua.

      I hope this helps.

      Kind regards,

  4. Hi, I ordered a 2017 cures and enhancement kit last year. Do I need to replace everything, or can I reuse some of the cures for the coming year (moving them into the correct location).

    Thanks – Erica

  5. Hi Daniel
    I have a big tall pine tree at the corner right of the house (close to the nature path). This is the direction by standing facing the street and backing the house. The garage door is facing this tree
    My front door is in line with the garage door. Some of the branches are pointing to the front door.
    Also I can see from the front door that the corner of the neighbor’s roof (across the street) is pointing to my front door.
    Can I use convex ba gua mirror for the poison arrows? Should I use two mirrors, one at the garage and one at the front door?
    But we hardly use the garage door for entry.
    My house is on the elevated land compared to my neighbor across the street. I just don’t want to create negative energy back to the neighbor.

    1. Hi Beth,
      From what you have told me it does not warrant using a convex ba gua mirror and if you did use I would place a flat ba gua although maybe one by your main entrance if you would prefer.
      Hope this helps

  6. Hi
    I have a big tall pine tree at the corner right of the house (close to the nature path). This is the location by standing facing the street.
    Can I use convex ba gua mirror for the poison arrows? Also I notice the

  7. Hello ,
    Since my software subscription expired I can no longer see the flying stars , i tried renewing in the internet but that didnt work. Can you advice please advice how to do the renewal of subsciption ? thank you.

      1. Thank you Daniel, The order went thru.

        I have another question please.

        Will The construction year of the house change if the roof shingles (not the entire roof but just the shingles) were repalaced? In SE Asia houses are contructed with the roof made or steel trusses then covered with galvanized iron sheets. Replacing all these worn out galvenized sheets will also change the house construction year?
        Thank you.

        1. Hi Jeffrey,

          The general rule of thumb is that if the room below the roof has seen the moon for 3 nights, this is enough to change the period of your home. This includes the galvanised sheets.

          If your shingles have been off for 3 days, this would change the period of your home.

          Kind regards,

    1. Hi Christin,

      Thank you for your order. Delivery to Dubai is sent via first class Royal Mail and usually takes 5-7 business days to arrive.

      Kind regards,

  8. Hello, I bought Baguaa wealth protection mirror on June 2015 and I placed at front of my home above the door since my home main door faces the street directly. There was not much problems related to water till last month but Nowadays I am getting problems related to water due to which I am worried a lot. What would be the reason. ? Do I need to replace the mirror ? What is the usual replacement period for the mirror. Also how should I handle the old

    1. Hi Vignesh,

      It’s very hard to advise what could be causing this without visiting your home; my advice would be to read through the 2017 Annual Flying Star advice and also the June monthly advice which I have added the links below.

      As a rule of thumb, you should replace the Ba Gua mirror once it starts to look worn out and faded so i would take a look and see what condition it is in, Vignesh.


      Kind regards,

  9. Hi Michael

    Thank you for the excellent annual cures kit. One quick question with regards to the best placement of the cures:

    Our bed faces west it is a good direction for us (kua 6) but does that effect three killings i was confused by what i read. We have another bedroom but that is in the south with the bed facing east.

    Many thanks

    Phil F

    Firstly, if you are moving your desk around this year, never sit with your back towards the west, it is better to face east instead.

    1. Hi Philip,

      If the west is your favourable directions for you Gua, I would not worry about this as you will be asleep and in a calm state when here. I always advise people that if they cannot face a favourable direction for the annual flying stars, their gua directions are just as good.

      Kind regards,

  10. Hello,
    I bought the cures and enhancers kit for 2017 and placed everything yesterday. I placed the Yi Bai Fu Mian Qi talisman in the west as instructed, but in our bedroom and the Tang JieTai Sui gold plaque in the West in the living room. Is it ok to have them at different levels in the house? it just worked better with regard to placement in these rooms. or is it better to have them in the same room?
    Many thanks for your help!

    1. Hi Judith,

      When placing cures, you should place the cure in the room that is used more. For example, if you have a living room in the downstairs east sector and spare room in the upstairs east sector, you would place the cure in the living room.

      I hope this helps.

      Kind regards,

  11. Can you please confirm how long will it take for you to deliver in the Philippines?

    Will it be sent to the address or in the post office?

    Kindly reply asap as I want to make my order now.

    And also, if i will take time how long will it take to ship in Qatar?


    1. Hi Jozell,

      Delivery to the Philippines usually takes around 14 working days so I would recommend having the order delivered to Qatar. Depending on your local delivery service, the order should go to your selected address.

      I hope this helps.

      Kind regards,

  12. Hello,

    Earlier today, I was notified that the item which I pre-ordered on November 28 (order #57952) is now available for download, and that I could do so by logging in to “My Account” section of the website. I then proceeded to create an account (because I hadn’t created one when I pre-ordered the item) and, after logging in to it, wasn’t able to find the pre-ordered item in the “Downloads” tab.

    I would be very grateful if you could resolve this issue so that I can download the purchased item.

    Mateja Kojadinovic

    1. Hi Mateja,

      Sorry for the mix up, this should now be working. could you please take a look at your account as this should now be available for download. If this does not work, I can send the book over manually.

      Kind regards,

      1. Hi Daniel,

        No worries, and thank you for taking the time to respond.

        I’ve just taken a look at my account, and the book is still not available for download in the “Downloads” tab. Could you please send me the book manually?

        Kind regards,

    1. Hi Samantha,

      Your order was shipped today via 1st class Royal Mail and should hopefully be with you tomorrow or Monday.Have a great weekend.

      Kind regards,

  13. Hello,

    Maybe this is not the best place to ask my question, sorry for that and thank you for the April star analysis.Here I go.. In April #3 star is visiting the Northeast and the remedy suggested is red/fire … I understand that applies from April 4th to May 3rd but I still have a concern as normally red/fire is forbidden here as it nourishes #5 annual star… in the other hand in the Northwest for the annual #3 was recommended red/fire and this month we have to avoid it because of the monthly visiting star… I\’m lost… How does energy makes the difference between annual or monthly remedies in the same sector? It seems to me that fire is less welcome in NE that in NW this month, am I wrong?

    Thank you very much for your answer!!!
    Kind regards,

    1. Hi Monica,

      As we have the monthly #3 wood star in the north-east, this can potentially destroy the annual #5 earth (wood destroys earth) and can cause a lot of problems which is why I recommended introducing the fire element as this will weaken the wood star as this is the more influential Flying Star compared to the annual #5 star and also this enhances the inherent energies of the north-east which is also an earth star.

      It is always a fine balance between the monthly, annual and fixed Flying Stars and the advice we give can only be used on the annual and monthly stars. It is always better to do a complete natal chart similar to what our Feng Shui Software can create as this will give you more detailed and personalised information.

      I hope this helps, Monica.

      Kind regards,

    1. Hi Leeta,

      The software recommends a lot of the Cures and gives advice where to place them and also colour schemes, shapes etc to place in each area.

      When you input your facing direction and property construction date, the software calculates the 9 different sectors and makes suggestions on each area.

      Kind regards,

  14. Hello,

    I ordered a wind chime, order 8021, on January 9, 2016. It has been two weeks and I haven\’t received it. I would like to know the status of my order.

    Thank you,

    1. Hi Diana,

      Your order was dispatched on 13th January and should be with you within the next few days as delivery to the US is normall 14 working days.

      Kind regards,

  15. Hello. I just want to ask if you ship in Copenhagen Denmark? and how much is the shipping cost? THanks. Theresa

    1. Hi Theresa,

      We ship to denmark often. If you add the Cures you are interested in to the shopping cart, there is a shipping calculator that will give you an accurate estimate for shipping.

      Kind regards,

    1. Hi Roman,

      We are currently trying to source the red Tsai Shen Yeh and as soon as they are back in stock, I will be sure to email you.

      Kind regards,

  16. Hi Daniel hope you are all well.
    Could you tell me if you will be getting the small brass canons back in stock anytime please?

    Many thanks


    1. Hi Karen,

      I\’m very well thank you, enjoying the sunshine at the moment! I hope you are well too. I will have a look tomorrow and see if I can track one down for you 🙂

      Kind regards,

        1. Hi Karen,

          I\’m afraid I was unable to find any. I am visiting our other warehouse next week and will have a look then.

          Kind regards,

  17. Good evening,

    Could you please give me more info on the order id below? Would it take more than a week after the Shipped status? I haven\’t received my order yet.

    Order ID: 5656
    Date Ordered: 29/01/2015

    Your order has been updated to the following status: Shipped


    1. Hi Jocelyn,

      Your order was sent out on the 2nd February and delivery to the US is usually up to 14 working days so It should be with you in a few days.

      Please let me know when you receive your order or if there are any problems.

      Kind regards,

  18. Hello, I have a question about the essential oils please. But first I must say how much I love them, they smell amazing…I am now spoiled of all other oils out there 🙂 Thank you!!
    Question: I don\’t know what rules to follow; the Min Gua report is what I\’m supposed to use for directions on where to burn the oils but, there are 4 of us living in living in the house. Of course we all have different readings, what might be ones Sheng Chi direction, will be another\’s Yan Nian, another\’s Lui Sha, and another\’s Chuch Ming…very confusing please help.
    And where it says \”never burn the essential oils here,\” can I still burn the space clearing oils in that area?
    Thank you

  19. I am planning to purchase a new car this year 2015 and it will be a big expense. I want to make the right choice. That\’s why I\’m asking best color for me. Born on March 29, 1961 at 10:15am. thanks Daniel

    1. Hi Yvette,

      The best colours for a car for yourself are different shades of blues and black. Look for water tones in a colour, the darker and deeper the colour the more effective it will be. Enhancing colours are colours that will feed your personal element. In this case water feeds wood.

      Happy New Year Yvette.

      Kind regards,

  20. Thank you Daniel, no I did not see your answer con the consultation site, I apologize. Is it possible to know the best color for a car for year 2015. I am seeking and would like to get it before new years, but want to make the right choice. Can you help?

    1. Hi Yvette,

      I thought it might have gone unseen so I posted it again :).

      If you are planning on keeping the car for the year, it could be a big expense. If you can send me your date of birth, I can calculate your most auspicious colours for you personally.

      Kind regards,

  21. -I am an ox born 10/29/61 at 10:15am and would like to know what is the best color for a car for me to use in 2015

    -FOR NEW YEARS EVE, what color dress should a wear?

    1. Hi Yvette,

      I replied to your last question about the dress on the consultation page but not sure if you saw it.

      The best colour dress for New Years would be something in an auspicious colour such as reds, burgundy, lilac or anything fire coloured.

      Have a great Christmas and New Year.

      Kind regards,

  22. Hi, How do I download the Chinese astrology, Tong Shu Almanac and Feng Shui recommendations for 2015 for yin wood goat/sheep I have ordered? I clicked on downloads, I received the message that says I have not made any previous downloadable orders (Payments are already received). It says my order is \”Processing\”.

    1. Hi Paula,

      You should be able to download the ebook straight from your account although I will email you a direct download link in a few moments.

      Kind regards,

  23. Hi,

    How do I download the \”Chinese astrology, Tong Shu Almanac and Feng Shui recommendations for Yang Wood Horse 2014\” I have ordered? The link provided to me does not work. When I clicked on downloads, I received the message that says I have not made any previous downloadable orders (Payments are already received).

    Please help!

    1. Hi Yvette,

      The best colour dresses for New Years Eve for you are blues, blacks and greens. I would avoid colours like White, grey, gold, silver, reds, pink and lilac if you can as these colours will not be of any benefit to you and are your reducing colours.

      Wishing you a very happy New Year, Yvette.

      Kind regards,

  24. Hi there,
    I wish to purchase your e book for 2014. I found I had to register as a new customer (no ability to check out as a guest) and also provide my street address and other details when I am intending to pay by credit card over the internet. All this has made me feel less interested in buying this book as I don\’t necessarily want my details all over the internet when it is not necessary.

    Is there a way to order and pay as a \’guest\’ user for instance rather than create a customer account? Or at least not have to put a physical address if there is nothing physical being sent.

    Many thanks,

  25. Please cancel the order # 77 hat I placed today through the website. Due to an error during processing, the screen suddenly closed and I had to start the order again, since the shopping cart showed as empty. After I placed the order again I realized that your system processed the quantities twice. Please confirm cancelation, so i can place the order again. Thank you. Rosanna.

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