We are one of the oldest Feng Shui companies in the world and our long lasting presence on the internet has helped our website grow so much since 1999. Throughout our time on the web, we have always aimed to make your journey in Feng Shui as easy and enjoyable as possible. Here you will find a few pages that will hopefully give you all the support and information you need to know about our company and be assured you are dealing with a long standing company of very high repute. If there is anything that has not been covered, please fill in the form below to add your suggestions and we will be happy to answer your questions.
- Software support
- Submit Feedback
- Delivery and returns
- Terms and Conditions
- Green policy
- Contact us
What can I expect from the Feng Shui Store?
We pride ourselves in our fast delivery times and have shipped to over 118 different countries since we established in 1999. We only deal with high end, long standing delivery companies and offer an extremely reliable service.
- We mainly send via First Class Royal Mail which is usually 1-2 days in the UK.
- We only deal with the best delivery companies and can cater for special shipping requests
- We have long standing relationships with our delivery companies and send post out 5 days a week
- We offer step by step shipping updates for every order
- Every order is carefully packed and checked before dispatch
- We work with selected couriers to get your order to you as quickly as possible
- The most we charge for UK delivery is £2.95 anywhere in the United Kingdom
- All of our products are cleansed of negative energy and empowered with Sheng Chi before dispatch
December 2022 Shipping update
With strikes taking place in many different industries in the UK at the moment, we would recommend placing your order early for Chinese New Year as we will experience delays in shipping with Royal Mail postal service striking throughout December.
Deliveries are still going through as normal although there will be a delay so please be sure to prepare early as there is nothing we can do on our end to speed this process up, unfortunately.
Royal Mail workers are due to strike on six days in the lead-up to Christmas, including Christmas Eve, which is said to be one of the busiest days of the year for them.
The dates are set to be the 9th, 11th, 14th, 15th, 23rd and 24th of December.
How long does delivery take?
Most orders are sent within 1-3 working days. If there are any delays we always notify you and please bear in mind that Christmas and Chinese New Year is our busiest time of year and orders can take longer.
Is it safe to shop on your site?
We use Sagepay and Paypal for payment as these are the most secure payment methods available and the whole checkout process is 100% secure and in eighteen years we have never once had a problem. All transaction information passed between merchant sites and Sagepay or Paypal systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax or post.
How can I order from the Feng Shui Store?
In several ways:
Online with your credit card via our secure server
- By post with a cheque or money order
- By phone or fax (yes, i know we still have a fax machine) using your credit card
If you wish to place an order on line, enter the quantity of the product you require and click on the Buy Now button. This will add the item(s) to your shopping cart, which will be displayed for you. At any time you may view your order by clicking on the View Your Shopping Cart button at the top of every page.
When you have finished shopping, take a final look at your shopping cart and from this page you may proceed to the check out. You will need to confirm your delivery details and the shipping information. Finally, you will be asked to confirm your payment details. You may pay by credit or debit card, or if you wish, you can submit your order and we will call you to arrange payment.
If you wish to order offline, you can telephone us with your order, or post it. Alternatively, if you are looking for general information or advice, fill in your details on this form and email it to us, and we will get in contact as soon as possible.
TELEPHONE your order and advise us of your credit card details,
or POST your order, with credit card details or cheque information,
or FAX your order with credit card details.
If paying by cheque please make your cheque payable to Feng Shui Ltd.
Web site 24 hours a day
Office hours 9am – 5pm Monday to Friday
Phone numbers from within the UK
Telephone number: 01296 399100
Fax Number: 01296 582889
Phone numbers International
Telephone: 0044 1296 399100
Fax Number: 0044 1296 582889