FREQUENTLY ASKED QUESTIONS

Click on the link below for the latest shipping updates.

How to order
Security
Delivery
Returns
Postage/Packing/Shipping Rates

Update on 2011 shipping delays

15th January 2011

Click here for further details

How can I order from the Feng Shui Store?
In several ways:

Online with your credit card via our secure server

• By post with a cheque or money order
• By phone or fax using your credit card

If you wish to place an order on line, enter the quantity of the product you require and click on the Buy Now button. This will add the item(s) to your shopping cart, which will be displayed for you. At any time you may view your order by clicking on the View Your Shopping Cart button at the top of every page.

When you have finished shopping, take a final look at your shopping cart and from this page you may proceed to the check out. You will need to confirm your delivery details and the shipping information. Finally, you will be asked to confirm your payment details. You may pay by credit or debit card, or if you wish, you can submit your order and we will call you to arrange payment.

If you wish to order offline, you can telephone us with your order, or post it. Alternatively, if you are looking for general information or advice, fill in your details on this form and email it to us, and we will get in contact as soon as possible.

TELEPHONE your order and advise us of your credit card details,

or POST your order, with credit card details or cheque information,

or FAX your order with credit card details.

If paying by cheque please make your cheque payable to Feng Shui Ltd.

OPENING HOURS

Web site 24 hours a day
Office hours 9am - 5pm Monday to Friday

Phone numbers from within the UK

Telephone number: 01296 399100
Fax Number: 01296 582889

Phone numbers International

Telephone: 0044 1296 399100
Fax Number: 0044 1296 582889

How secure is the Online Store?
The shopping cart: Our online shop utilises a securely encrypted ecommerce engine and offers the highest possible strength and in ten years we have never once had a problem. Your order details and credit card information are fully encrypted using the strongest available security all the way from your computer screen to our desktop. The credit card transactions are handled by ourselves - no outside parties get to see your card details, or are involved in any part of the transaction process. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax or post.

How about delivery and returns?
Most orders are sent within 1-3 working days. If there are any delays we always notify you, and credit cards are not processed until your order is sent. If you are not fully satisfied with your goods, then simply return them to us within 14 days and we will be delighted to refund or replace your order. You must phone or contact us in advance before sending any item back to us. Refunds do not apply to software, DVD's, CD's, books and essential oils as these items are non refundable. When returning goods remember to package them securely in the original packaging and to obtain a Proof of Posting certificate from your Post office or carrier, in case your parcel fails to reach us.

How much is Postage and Packing?
For the UK we have a very generous flat fee of £2.95 for postage and packing. So you can order as much as you like without paying extra.

Please note postage for software is charged at £2.95 GB Pounds regardless of where in the world it is sent. When ordering online shipping charge for software will show at a higher price, however, since we process credit cards manually we are able to adjust payment accordingly and you will not be charged more that £2.95 for any Feng Shui software. This of course does not apply to any special offers we may have like the annual cures and enhancers kits etc.

We are delighted to serve overseas customers - shipping rates are calculated before you finalise your order - so remember to complete the shipping information correctly by confirming the delivery zone (Europe, USA, Canada, Australia, rest of world etc). If you have any further questions regarding international shipping, please e-mail us at orders@feng-shui-store.co.uk giving details of order and location.

Feng Shui software

Secure
online shop

Secure
online shop

We cleanse all our products

Privacy Policy

Extensive free resource
Consultations
Five Elements
Geopathic stress
Health
Internet Resources

Having difficulties? We're here to help.
Please send the details of your problem to:
Telephone: 01296 399100 - FAX: 01296 582889
Postal address: 2 Douglas Road, Aylesbury, Buckinghamshire, HP20 1HW, UK General Information: info@feng-shui-store.co.uk
Sales: sales@feng-shui-store.co.uk
Customer Support: support@feng-shui-store.co.uk

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